The Authority Line
Below the line it acts. Above it, your people decide.
Below the Authority Line, digital employees act: sending routine email, updating records, booking appointments and requesting documents. Above it, a human decides: agreeing a price reduction, issuing a refund, approving a contract change, committing company funds. The line is drawn with you, in writing, per client — it is not a default we ship.
The digital employee acts
- Send routine email
- Update records
- Book appointments
- Request documents
- Send reminders
A human decides
- Agree a price reduction
- Issue a refund
- Approve a contract change
- Commit company funds
- Sensitive decisions
A digital employee frees your people to be human. The recurring work - chasing, logging, confirming, updating, following up - is what a person currently does to keep a process alive, and it stops being their job.
What is left for your people is judgement, relationships and decisions — the part that needed a human anyway. Work handled. Time returned.
Three ways in: Twinthos Brain — Foundation at £2,500 setup plus £750 per month, Brain + Digital Employee from £5,000 per month, and the £999 one-off Operations audit. It is the cheapest way to find out where your line should sit: a workflow map, prioritised opportunities and a deployment plan you keep whether or not you continue.