Twinthos Brain · Twinthos Workforce

Intelligence that persists. Work that continues.

Twinthos is two products on one infrastructure. Twinthos Brain is what the company knows — persistent intelligence. Twinthos Workforce is what its digital employees can do — always-on execution. You can buy a Brain without a digital employee, or a digital employee connected to the software you already run. Both together is the complete service.

Persistent intelligence

Twinthos Brain

Twinthos Brain is what the company knows: the policies, documents, decisions, projects and people knowledge a business runs on, held in one place its people and its digital employees can both use.

See the three configurations

Always-on execution

Twinthos Workforce

Twinthos Workforce is what its digital employees can do: always-on execution from digital employees with their own computer, phone and email, carrying recurring admin work inside your rules, and sending decisions outside those rules to your team.

See how a digital employee works

The 2027 question

Not which model.
What it knows, and what it may do.

The competitive question is changing. It stops being "Which AI model do you use?" and becomes "What does your system know, what is it authorised to do, and how reliably does it complete the work?" The model is replaceable. A trustworthy, integrated service is not.

40%

of organisations with more than USD 1bn in revenue report scaling AI agents, up from 27% a year earlier.

McKinsey, State of AI

22%

and smaller organisations, at the same flat share they reported a year earlier. The gap is widening, not closing.

McKinsey, State of AI

1 in 4

jobs worldwide are potentially exposed to generative AI: 25% of global employment, and 34% in high-income countries.

ILO–NASK global index

The McKinsey State of AI Global Survey was published on 25 August 2026, with 1,719 respondents across 97 countries. The ILO–NASK index was published on 20 May 2025, and its authors conclude that transformation, not replacement, is the most likely outcome. Read the two honestly: survey adoption and occupational exposure are different measurements, and neither figure implies an equivalent automation rate.

What the numbers describe is not a technology gap. It is a follow-through gap: the same operational drag — work that stops unless somebody remembers to push it — in every organisation, cleared by fewer of them.

Configurations

One engine. Three configurations.

The same Twinthos Brain, arranged around what each kind of business actually needs to know. Each configuration has a different job, so each is loaded, organised and governed differently. One engine, three configurations: Twinthos Organisation Brain for companies, departments, charities, property groups and professional firms; Twinthos Brand Brain for consumer brands, agencies and hospitality; Twinthos Product Brain for manufacturers, SaaS companies and retailers.

Twinthos Organisation Brain

Companies · departments · charities · property groups · professional firms

What it knows

Your procedures, documents, policies, projects and past decisions — including why the decision was made.

What it does

  • Answers staff questions with the source attached
  • Onboards new people onto established procedures
  • Resumes projects where somebody else left off

Example: ask who approved the rent review and when, and get the name, the date and the document it came from.

Discuss this configuration

Twinthos Brand Brain

Consumer brands · agencies · hospitality

What it knows

Your identity, positioning, tone of voice and the claims you have approved to make.

What it does

  • Keeps websites, service and marketing in one agreed voice
  • Checks new copy against approved claims before it ships
  • Holds every digital employee to the same standard

Example: a reply drafted on Monday reads the same as one drafted in March, without anyone re-reading the guidelines.

Discuss this configuration

Twinthos Product Brain

Manufacturers · SaaS companies · retailers

What it knows

Specifications, compatibility, manuals, versions and warranty terms — the records, not the marketing copy.

What it does

  • Answers technical questions from authoritative records
  • Does not guess from the wording on the website
  • Says which version and which date the answer applies to

Example: which fitting suits the 2024 unit? The answer comes from the specification record, with its version.

Discuss this configuration

Definition

Eight things a brain has to have.

This is the working definition, in plain English. If one of these is missing, the system does not stop — it fills the gap with a guess.

  • IdentityWho is asking, what they are allowed to see, and which company the answer belongs to. One client's knowledge never reaches another's.
  • Authoritative factsThe agreed answers your business has signed off: the policy in force today, the current price list, the procedure that applies now.
  • Knowledge libraryYour documents and records held as evidence, so every answer can point to where it came from.
  • Persistent memoryDecisions, preferences and corrections that survive the conversation, the week and the staff change.
  • ProjectsEach piece of work with its scope, state, owner and next step, kept current by whoever is carrying it.
  • Relationship graphHow your people, clients, suppliers, sites and products connect, so "who handles this" has an answer.
  • RetrievalFinding the right record and returning it with its evidence and the timestamp it was true at, so answers age visibly.
  • GovernancePermissions, approvals and a log of what was asked, what was done and what was sent to a person. Nothing happens silently.

Memory must be able to say I don't know. A brain full of unverified claims makes a business less reliable, not more.

It replaces "I am not sure" with a confident wrong answer, and it is worse than having no brain at all. In a Twinthos Brain, everything is marked as verified, draft, or not held — and when there is no record, the answer says so.

Memory hierarchy

Four layers, slowest at the bottom.

Not everything worth knowing should be remembered in the same way. Each layer has a different lifetime, a different owner and a different rule, which is what stops a memory system becoming a hoard.

01

Current working context

What is happening right now: the task in hand, the documents open, this week's instructions. Short-lived by design, so today's work does not harden into tomorrow's policy.

02

Persistent memories

Approved decisions, agreed preferences and corrections that should outlive the session — the things a good colleague would not make you explain twice.

03

Organisational knowledge

Policies, procedures, project history and reference material owned by the company, version-controlled and attributed to a source. This layer changes only when somebody with authority changes it.

04

External source systems

Your email, calendar, CRM, accounting software and file store. Twinthos reads these when asked rather than keeping a copy that goes stale, so the answer reflects the record as it stands today.

Built to survive change

Nothing here depends on one model, one machine or one employee.

The agent, the knowledge and the computer are not inseparably bound. The Brain survives a model change, a computer failure, or replacing one digital employee with another. Each piece can be replaced without rebuilding the others, so nothing you have taught the Brain walks out with it.

  • The model changesA brain is not a model. A new one can run behind the same knowledge, permissions and history, so your memory does not reset when a vendor ships an update.
  • The computer failsThe knowledge belongs to your company, not to one machine. A replacement is provisioned against the same Brain and the same rules.
  • The digital employee changesSwap one digital employee for another and the replacement inherits the memory, the open projects and the Authority Line. There is no handover week.

The Authority Line

Below the line it acts. Above it, your people decide.

Below the Authority Line, digital employees act: sending routine email, updating records, booking appointments and requesting documents. Above it, a human decides: agreeing a price reduction, issuing a refund, approving a contract change, committing company funds. The line is drawn with you, in writing, per client — it is not a default we ship.

The digital employee acts

  • Send routine email
  • Update records
  • Book appointments
  • Request documents
  • Send reminders

A human decides

  • Agree a price reduction
  • Issue a refund
  • Approve a contract change
  • Commit company funds
  • Sensitive decisions

A digital employee frees your people to be human. The recurring work - chasing, logging, confirming, updating, following up - is what a person currently does to keep a process alive, and it stops being their job.

What is left for your people is judgement, relationships and decisions — the part that needed a human anyway. Work handled. Time returned.

Three ways in: Twinthos Brain — Foundation at £2,500 setup plus £750 per month, Brain + Digital Employee from £5,000 per month, and the £999 one-off Operations audit. It is the cheapest way to find out where your line should sit: a workflow map, prioritised opportunities and a deployment plan you keep whether or not you continue.

Pricing

Three ways in.

The audit is a one-off plan. The two managed services are monthly engagements. All three are different things, not three sizes of the same thing. Prices are to test, not market rates.

Twinthos Brain — Foundation

£2,500setup + £750 per month

A dedicated knowledge workspace, organised documents, controlled memory, project records and a secure interface for asking business questions.

  • Bounded maintenance, updates, support and usage allowances
  • Scope, sources and retention agreed in writing
  • Excluding VAT where applicable

Discuss the Foundation

Brain + Digital Employee

From £5,000per month

Everything in Foundation, plus a managed digital employee using the brain to perform agreed responsibilities inside the systems you already use.

  • Onboarding, scope and limits agreed per client
  • Three-month minimum on the managed element
  • Human support during working hours
  • Excluding VAT where applicable

Discuss a managed brain

Operations audit

£999one-off

A workflow map, prioritised opportunities and a clear deployment plan. You keep the plan, whether or not you continue.

  • Optional entry point — credited against your first managed-service month if you proceed within 30 days
  • Excluding VAT where applicable

Discuss the audit

TWINTHOS does not promise sales or savings. The proposal sets out what is delivered, how it is judged and what is out of scope. Unlimited AI usage, unlimited documents and unlimited integrations are not part of the subscription and are quoted separately if requested.

See the standard service pricing →

Start

A discovery call is the first conversation.

Thirty minutes, named operator, no slide deck. We listen for the work that keeps repeating, the knowledge that keeps leaving and the decision you would make if you had the answer today.

Book a discovery call   twinthos@agentmail.to