How it works
One job at a time. Written down, built in, looked after.
We set up a digital employee for one clearly defined job that repeats. It works in the tools you already use. The decisions that need a person stay with your team.
Five steps
- 01
Understand
We learn how the work is done today. What arrives, what should happen, and where it gets stuck.
- 02
Define
We write down what the workflow may do on its own, and what must go to a person.
- 03
Connect
We connect the tools you agreed to. Only those, and only for the agreed job.
- 04
Test
We try normal cases and unusual ones before anything goes live.
- 05
Manage
We watch it, fix it and change it when your business changes. This is the part you pay for each month.
The line
Below the line, the digital employee acts. Above it, your team decides.
The line is written down before it goes live.
The digital employee may
- Send approved messages and follow-ups
- Record information in agreed systems
- Ask for missing details
- Assign and schedule the next step
A person always decides
- Prices, discounts and refunds beyond agreed limits
- Complaints and disputes
- Anything outside the written rules
- Changes to scope, access or rules
Who does what
Your team
Gives the agreed access, confirms the rules, keeps them up to date and makes the decisions above the line.
Twinthos
Designs, builds, tests and watches the workflow. Keeps the connections working and handles problems within the agreed scope.
Both of us
Agree how success will be judged before go-live, then check it against what the workflow actually did.