The terms that govern the service.

1. The managed service

Twinthos provides a managed AI operations service. We design, implement, monitor and maintain AI agents that carry out agreed operational work across your existing systems.

2. The proposal

Before activation we provide a written proposal setting out the work covered, the systems involved, the approval points, the success measures, the support arrangements and any separately charged software or additional work. The proposal forms part of the agreement.

3. Fees and billing

• The managed service is £5,000 per month for the agreed scope, excluding VAT where applicable.
• Billing begins when your workflow is deployed and running. Fees are payable monthly in advance.
• The minimum engagement is 3 months. After the minimum term, either side may end the service with 30 days’ written notice.

4. Operations audit

The operations audit is £999, excluding VAT where applicable. Scope and delivery timing are confirmed before payment. You keep the audit whether or not you continue. The fee is credited in full against your first managed-service month if you proceed within 30 days of receiving the audit.

5. Separately charged work

Work beyond the agreed scope, such as additional workflows, integrations, reporting outside the agreed measures or third-party software costs, is set out in writing and agreed before it is done.

6. What you provide

You provide access to the systems the workflow uses, confirm the rules in writing, make the decisions reserved for your team and keep those rules current. You remain responsible for the accuracy of information your systems provide and for decisions your team makes.

7. Support

Support covers the agreed scope of the workflow and its operation. It is provided by the named operator during working hours and does not include 24-hour coverage or emergency response.

8. Limitations

Twinthos does not guarantee specific sales, savings or other financial results. The service performs the work described in your proposal. Outcomes depend on factors including demand, pricing, delivery and your team’s handling of reserved decisions.

9. Data and service end

When the service ends we wind down the workflow: revoke credentials, document what was done and handle data according to the service-end process agreed for your setup. You can ask us to delete data at any time, subject to legal or contractual retention requirements.

10. Changes

We may update these terms. Material changes will be notified in writing. Questions: twinthos@agentmail.to.