Questions
Straight answers before you decide.
If your situation is different, bring it to the fit call and we will be specific.
What is a digital employee?
It is AI software set up to do one defined job in your tools, such as replying to enquiries, updating records and booking follow-ups. It works inside written rules and hands anything outside them to a person. It is not a person, and one accountable Twinthos operator is responsible for it.
Will it replace my staff?
No. It takes the repeat follow-through off them: the chasing, the updating, the reminding. Decisions, relationships and judgement stay with your people.
Why is the managed service monthly?
Because the work carries on after launch. We watch the workflow, keep the connections working, fix problems and make agreed changes. Your proposal sets out that ongoing scope.
Is the audit the same as the managed service, but smaller?
No. The audit is a one-off written plan for £999. It does not build or run anything. The managed service builds and runs one agreed workflow for £5,000 per month.
Do we need the audit first?
No. It is optional. Some businesses start with a discovery call and go straight to a proposal for the managed service.
What does £5,000 per month cover?
Designing and building one agreed workflow, connecting the agreed tools, testing, watching and maintaining it, agreed rule changes, and reporting and support. Your proposal lists the exact scope and any software that is charged separately.
What is the minimum term?
Three months, so £15,000 in service fees. Billing starts when your workflow is live. After that, either side can end it with 30 days’ written notice. Prices exclude VAT where applicable.
Is the audit fee credited?
If you go ahead with the managed service within 30 days of receiving the audit, the £999 is credited in full against your first month.
Will this give my team more to manage?
Your team helps define the process, gives the agreed access and makes the decisions above the line. We build and run the rest. Any review work left for your team is counted when we judge whether it is worth it.
We already use AI tools. What would you add?
We look for the places where someone still carries information from one tool to another. If your setup already does the whole job, we may add little, and we will say so.
Can you promise more sales or savings?
No. Sales depend on demand, pricing and delivery as well as follow-up. We agree what work Twinthos does and how it will be judged. Any money figures show their assumptions.
What happens when the workflow is unsure?
The agreed rules say what needs review, who gets it and how. We test those unusual cases before go-live.
How is our information handled?
We write down the access, providers and data arrangements for your workflow before it goes live. See Security and data.
Who runs the service, and when?
One accountable operator designs and runs the workflow and deals with problems. Human support is during working hours. It is not a 24-hour service.